Policies & FAQs

Clear expectations, thoughtfully stated.

A practical guide to Petal & Vine’s artistic approach, inquiries, delivery, payment, subscription terms, custom and sympathy florals, vase reuse, and flower care.

Artistic approach and seasonal availability

Flowers are natural and seasonal. Petal & Vine welcomes general color preferences, flowers to avoid, allergies, and pet-conscious requests; however, exact varieties, quantities, shades, vessels, and composition remain subject to market and seasonal availability. Inspiration photographs guide the overall feeling rather than serving as an exact recipe. Petal & Vine will preserve the selected collection’s overall value, scale, and artistic intention.

Can I request specific flowers or colors?

Yes. General palettes, preferred flowers, and flowers to avoid are welcome. Exact varieties and shades remain subject to seasonal and market availability.

Will my arrangement look exactly like a photograph?

No. Photographs represent Petal & Vine’s style and previous work. Every arrangement is designed uniquely.

Are pet-conscious arrangements available?

Yes, upon request. However, no arrangement should be assumed completely pet-safe or nontoxic. Clients remain responsible for keeping flowers away from pets and consulting a veterinarian when needed.

Event inquiries

Event commissions currently begin at $2,500, excluding applicable delivery, labor, rentals, installation, breakdown, parking, access costs, and sales tax. An inquiry does not reserve a date. A date is reserved only after Petal & Vine approves the scope, the agreement is signed, and the required payment is received.

Depending on the approved scope, services may include floral creative direction, floral production, delivery, installation, on-site styling, and breakdown. Petal & Vine coordinates with planners, venues, agencies, institutions, and production teams but does not provide complete event planning.

Begin an Event Inquiry

Floral subscriptions

Subscriptions are offered in Petite ($95), Signature ($150), Deluxe ($260), and Statement ($425) collections, once monthly or twice monthly for 3, 6, or 12 months. They are paid in full before the first delivery and do not renew automatically. Availability, schedule, and delivery area must be approved before an agreement and invoice are issued.

How do subscription term savings work?

Petite remains at its listed price and is not eligible for term savings. Signature, Deluxe, and Statement receive 5% off the arrangement subtotal for 3 months, 10% for 6 months, and 15% for 12 months. Sales tax and any outside-zone delivery surcharge are calculated separately and are not discounted.

What is included in a subscription delivery?

Seasonal flowers, Petal & Vine design, a vase, protective packaging, flower food, care instructions, a handwritten card, and included-zone delivery.

How are delivery dates coordinated?

The delivery schedule and reasonable delivery windows are agreed upon before the subscription begins. Exact arrival times cannot be guaranteed.

Can I pause or reschedule a subscription?

Yes, within the included allowances:

Once for 3 months
Twice for 6 months
Up to four times for 12 months

At least five business days’ notice is required. Requests made after flowers or custom materials have been purchased may be declined or handled through account credit at Petal & Vine’s discretion.

Can I share one scheduled delivery with another recipient?

A delivery redirect allows the purchaser to send one scheduled arrangement to another recipient while retaining ownership of the subscription. Three-month subscriptions include no complimentary redirects. Six months monthly includes one; six months twice monthly includes two; 12 months monthly includes two; and 12 months twice monthly includes four.

At least five business days’ notice, complete recipient and access details, and any normal delivery-zone adjustment are required. Redirects are subject to availability and institutional delivery restrictions. Additional requests require Petal & Vine’s approval.

Are weekend and holiday deliveries available?

They may be available by arrangement. Requests require at least four weeks’ notice and remain subject to availability and any additional terms disclosed before confirmation.

What happens during a planned closure?

Any affected delivery will be coordinated in advance and rescheduled to a mutually agreed date.

Does a subscription renew automatically?

No. It ends automatically.

Can I extend or renew?

Yes. Renewal is treated as a new order and requires updated scheduling, payment, and acknowledgements.

Custom arrangements

Petal & Vine Florals is a custom floral design house rather than a walk-in retail florist. Custom arrangements are offered in Petite ($100), Signature ($160), Deluxe ($280), and Statement ($455) collections. Each includes seasonal flowers, Petal & Vine floral design, a keepsake vase, handwritten card, and delivery within 10 driving miles of the 02124 service area. Applicable Massachusetts sales tax is additional.

Please allow at least 3–5 business days for sourcing and design. Same-day orders are not available.

After a request is reviewed, Petal & Vine confirms availability and sends an invoice. The order is confirmed after payment in full, and sourcing begins after confirmation and payment. Once sourcing begins, the design direction and palette cannot be completely changed. Once flowers or custom materials have been purchased, the order is nonrefundable.

Requests to modify the delivery time or location must be made at least 24 hours before delivery and remain subject to availability. Holiday or short-notice orders may have additional terms disclosed before payment.

Can a subscription or arrangement be a surprise?

Yes. The purchaser must provide complete delivery and access details. Petal & Vine may contact the purchaser or recipient if necessary to complete delivery safely.

Request a Custom Arrangement

Sympathy, memorial, and repass florals

Sympathy florals are personally reviewed and custom quoted according to the tribute type, scale, flower selection, venue requirements, delivery, and timing. An inquiry does not confirm availability or reserve a commission. Petal & Vine confirms the floral scope and delivery details before payment is accepted.

What types of sympathy florals may I request?

Requests may include standing sprays, casket flowers, urn or memorial surrounds, remembrance arrangements, sympathy arrangements for the home or family, repass gathering florals, and coordinated groups of pieces.

What if the service is soon?

Submit the inquiry with the information currently available. Petal & Vine will respond as soon as possible, but short-notice availability depends on flower sourcing, production capacity, venue requirements, and delivery timing.

Will you coordinate with the funeral home or venue?

Yes, when helpful and authorized. The client remains responsible for providing accurate contact, service, delivery, and access details and for confirming the venue’s requirements.

Begin a Sympathy Inquiry

Delivery and access

Delivery is complete when the arrangement is handed to the named recipient or a household member; accepted by a concierge, doorman, receptionist, security employee, front desk, or another person reasonably appearing authorized; or placed in a safe location specifically authorized by the purchaser. Ownership and risk transfer upon completed delivery, even when an authorized person other than the intended recipient accepts it.

Petal & Vine may photograph the arrangement and delivery location privately to document condition and completion, avoiding people and unnecessary identifying information.

Petal & Vine is not responsible for damage, deterioration, movement, heat or cold exposure, pets, water damage, recipient handling, institutional handling, or other changes occurring after completed delivery, except where applicable law requires otherwise.

What if the recipient is unavailable?

Petal & Vine will make a reasonable attempt to contact the purchaser or recipient. If delivery cannot be completed, a $40 redelivery fee applies.

What if the building or gated community cannot be accessed?

Petal & Vine will attempt to contact the purchaser or recipient. If access cannot be obtained and no authorized delivery option exists, the $40 redelivery fee applies.

When does the $40 redelivery fee apply?

The fee applies when the date and window were agreed upon, a reasonable delivery attempt was made, and the delivery cannot be completed because the purchaser or recipient cannot be reached, the property cannot be accessed, no authorized person can accept the arrangement, or no safe preauthorized drop location is available.

Do you deliver to offices, hotels, hospitals, or universities?

Yes, when the institution permits it. The purchaser is responsible for confirming applicable rules and supplying all required access information.

Payment, cancellation, and credit

Subscriptions are paid in full, do not renew automatically, and are nonrefundable except where required by applicable law. A subscription may be reassigned to another recipient with written approval from Petal & Vine and updated delivery information.

Approved unused value may be issued as Petal & Vine credit. Credit is valid for seven years from issuance, or longer if required by applicable law; has no cash value; and is subject to current pricing and availability. The client is responsible for any difference between available credit and the future order price.

Renewing or extending a subscription is treated as a new order and requires a new agreement and acknowledgements.

For event commissions, payment, retainers, postponement, rescheduling, cancellation, and any retained-payment or nonrecoverable-expense terms are governed by the signed proposal or agreement for that commission. A website inquiry or acknowledgement does not reserve a date or replace the signed agreement.

Can I cancel or transfer a subscription?

Subscriptions are nonrefundable except where required by law. The subscription may be reassigned to another recipient with written approval, or approved unused value may be issued as Petal & Vine credit.

How long is Petal & Vine credit valid?

Seven years from issuance, or longer if required by applicable law. Credit has no cash value and is subject to current pricing and availability.

Vase return and reuse

Every vase is the recipient’s keepsake unless returned voluntarily. Eligible Petal & Vine vases returned clean and undamaged receive a $5 Petal & Vine account credit. The credit is not cash, is not applied retroactively to a prepaid subscription, and may be used toward a future renewal or Petal & Vine order.

Vases may be returned during a later scheduled delivery or through a drop-off arranged in advance. A separate pickup solely for vase returns is not included. Petal & Vine determines whether a vessel is reusable and credit-eligible.

Is every vase mine to keep?

Yes, unless it is voluntarily returned. Eligible clean and undamaged Petal & Vine vessels earn a $5 future account credit.

Flower care

How should the flowers be cared for?

Keep the arrangement in a cool location.
Avoid direct sun, heat, drafts, and ripening fruit.
Check the water daily.
Refresh the water every one to two days when practical.
Add flower food according to its instructions.
Remove fading flowers and foliage.
If the design can be safely lifted, recut approximately one-half inch from the stems at an angle before returning them to fresh water.
Do not dismantle structural mechanics or force stems into a different position.
Keep flowers and water away from pets and small children.

Floral longevity varies because flowers are natural products and depends on variety, environment, and care.

Privacy and submitted information

Inquiry information is used to review and respond to the requested service, coordinate follow-up, and maintain a record of the request. Please do not submit sensitive medical, financial, or identity information through an inquiry form.

Private delivery-condition photographs are retained only as operational documentation and should avoid people and unnecessary identifying information.

Petal & Vine Florals does not sell or rent personal information. Testimonial submissions are never published automatically and are considered for publication only under the permission supplied with the testimonial.

Read the Privacy Notice